These are the terms and conditions that apply to all bookings and transactions made at our property. By making a reservation or using our services, you agree to comply with and be bound by these conditions:
Booking
By making a reservation on our website, the customer accepts the following terms and conditions.
To book a stay, you must provide accurate and complete information, such as your personal details and the dates you wish to stay.
Your reservation is only confirmed once you have received a confirmation e-mail from us. If you do not receive this e-mail, please contact us via the telephone number or e-mail address Tel: 02.31.82.22.98. e-mail:
[email protected]Arrival and departure
Guests must respect the check-in and check-out times set by the establishment to allow rooms to be cleaned and prepared for the next guests.
Arrival policy: Rooms are available from 6:00 p.m., unless early check-in is available.
Check-out policy: Rooms must be vacated by 10:00 a.m., unless late check-out is available (additional charges may apply).
Rates and payment
Payment for your stay is made according to the conditions indicated at the time of booking, such as the total amount of the reservation. Change of date conditions vary according to the type of booking and rate selected.
Customer responsibilities
Guests must respect the rules and policies of the establishment during their stay.
Guests are responsible for the cleanliness and condition of the accommodation during their stay. Any damage caused to the property will be charged to the customer.
Guests are responsible for the security of their personal belongings. The establishment is not responsible for any loss, theft or damage.
Accommodation liability
We are committed to providing a quality service and making your stay enjoyable. However, we cannot be held responsible for any incident or accident beyond our control. In the event of any problems or complaints during your stay, we ask you to inform us immediately so that we can take the appropriate steps to resolve the situation.
We advise you to read the terms and conditions carefully before booking a holiday. If you have any doubts or questions, please do not hesitate to contact us for further clarification.
Silent hours
From a certain time, after 11:00 p.m., guests are asked to maintain silence so as not to disturb other guests wishing to rest.
No loud parties or events
To ensure the peace and quiet of our guests and to respect the rules of coexistence, no parties or noisy events may be held on the premises.
Respect for property and other guests
Guests are expected to respect common and private property, as well as other guests staying on the premises.
Safety rules
Guests must respect established safety rules, such as the correct use of facilities.
Deposit policy
A deposit may be required on the day of check-in to protect us against any damage or loss that may occur during your stay.
Deposit amount: The deposit amount is 500€ of your booking for the gite .
Refundable deposit: The deposit will be returned once we have checked that everything is in order, usually within 5 to 7 days of departure.
Partial stays
No refunds will be given for early departures or unused nights unless otherwise stated in the booking.
Unforeseen circumstances
In the event of unforeseen circumstances (e.g. natural disasters, pandemics), rescheduling conditions may be adjusted at the discretion of hotel management.
Communication
Guests will be informed promptly of any changes to cancellation conditions due to force majeure events.
Pet policy
IMPORTANT;
We do not accept pets in the establishment.
No smoking policy
Non-smoking policy: La Mare aux 3 Diables is a non-smoking establishment. Smoking is strictly prohibited in all indoor areas, including bedrooms and common areas.
Designated smoking areas: Designated outdoor smoking areas are available for guests who wish to smoke. Guests who violate the smoking policy may be subject to additional cleaning and deodorization charges
OPTIONAL: It is important to note that these rules may vary from property to property, so it is always advisable to check the specific rules of the accommodation where you wish to stay.by booking with La Mare aux 3 Diables, guests acknowledge and agree to abide by the terms and conditions described above.